Last Updated: October 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and XPRO d.o.o. ("Company", "we", "our", or "us"), a company registered in Slovenia with registered office at Stegne 21C, 1000 Ljubljana, Slovenia, concerning your access to and use of the Transcribe7 website, web application, desktop applications, and iOS and Android mobile applications (collectively, the "Service").
iOS app distributor. In the Apple App Store, the Transcribe7 iOS app is published and distributed by SK MEDIA d.o.o. (SK MEDIA, poslovno svetovanje, računalništvo, najemi in druge storitve, d.o.o.), Stegne 21C, 1000 Ljubljana, Slovenia, registration no. 2268299000, VAT ID SI12416169, on behalf of XPRO d.o.o. SK MEDIA d.o.o. is shown as the seller in the App Store. The Transcribe7 service itself — including your account, your data and these Terms — is provided by XPRO d.o.o. On Google Play, the website and the desktop apps, the Service is provided and distributed directly by XPRO d.o.o.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
Transcribe7 is a cloud-based software-as-a-service (SaaS) platform that provides:
To use certain features of the Service, you must register for an account. You agree to:
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.
You agree not to:
You may use the Service to process audio and video content that you own or have the legal right to use, for the purpose of generating transcriptions and translations.
You agree not to upload, transmit, or process content that:
You retain all ownership rights to the audio, video, and transcription content you upload or create using the Service ("Your Content"). You grant us a limited license to process Your Content solely to provide the Service.
The Service, including its software, algorithms, user interface, design, trademarks, and all related intellectual property, is owned by XPRO d.o.o. and protected by copyright, trademark, and other laws. All rights not expressly granted are reserved.
If you provide suggestions, ideas, or feedback about the Service, we may use such feedback without any obligation to you.
The Service is offered under the following plans:
Monthly subscriptions are billed monthly and yearly subscriptions are billed yearly. For both, the included hours are renewed at the start of each calendar month. Unused hours do not roll over to the following month. Current prices and plan details are shown on our website and in the apps before purchase.
Organizations may use the Service under a separate business agreement with us. Where such an agreement exists, its terms (including plans, pricing, billing, and usage limits) apply and may differ from this Section 7.
When the transcription hours included in your plan for the current calendar month have been used up, you cannot start new transcription sessions or uploads until your hours are renewed at the start of the next calendar month or until you upgrade to a plan with more hours. A session that is already in progress when your hours run out is allowed to finish, and it may therefore slightly exceed your remaining hours. There are no overage charges: you will not be charged any additional fees for usage beyond your plan.
You can purchase a paid subscription in one of the following ways:
A subscription purchased on any of these platforms unlocks the same Transcribe7 account on the web, desktop, and mobile apps.
Subscriptions purchased on any platform automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You can cancel at any time as described in Section 7.3. Cancellation takes effect at the end of the current billing period; until then, you keep access to your paid plan.
We may change our prices with 30 days' advance notice. Price changes will apply to subsequent billing periods after notice is provided. For subscriptions purchased through the App Store or Google Play, Apple or Google will also notify you of a price change and may require your consent before the new price applies, in accordance with their terms.
If you are a consumer in the European Union, you have the right to withdraw from a subscription contract within 14 days of the day the contract was concluded, without giving any reason.
Because the Service starts immediately at your express request when you purchase a subscription, if you withdraw within the 14-day period you must pay for the part of the Service already provided up to the time you inform us of your withdrawal (calculated pro rata), and you will receive a refund of the remaining amount.
Purchases on our website or in the desktop app: to exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement, for example by email to support@transcribe7.com, stating your name, the email address of your account, and the order or invoice number. We will confirm receipt of your withdrawal by email. Any refund will be made using the same payment method you used for the purchase, unless agreed otherwise.
Purchases through the App Store or Google Play: withdrawal and refunds are handled by Apple or Google under their policies. Please submit your request to Apple or Google.
Fees are not refunded for partial billing periods after cancellation, except where applicable law (such as the EU right of withdrawal described in Section 7.7) requires otherwise. Refunds for subscriptions purchased through the App Store or Google Play are requested from Apple or Google and are subject to their policies.
We strive to maintain 99.5% uptime for the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance windows, which we will schedule with reasonable notice when possible.
Transcription and translation accuracy depends on audio quality, accents, technical terminology, and other factors. AI-generated content may contain errors and should be reviewed before use. We do not guarantee 100% accuracy.
Customer support is provided via email during business hours. Response times vary by subscription tier.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
We use cookies and third-party analytics services (including Google Analytics and Microsoft Clarity, which provides heatmaps and session recordings) to operate and improve the Service. Non-essential analytics cookies are only used with your consent. For details and how to manage your preferences, see our Cookie Policy.
We implement industry-standard security measures, including:
You may cancel your subscription at any time. If you purchased it on our website or in the desktop app, cancel it in your account on our website. If you purchased it in the iOS or Android app, cancel it in your Apple ID subscription settings or in your Google Play subscriptions. Cancellation takes effect at the end of your current billing period. No refunds are provided for the remaining part of the billing period, except where applicable law (such as the EU right of withdrawal described in Section 7.7) requires otherwise.
You may also delete your account as described in our Privacy Policy. Deleting your account does not cancel a subscription purchased through the App Store or Google Play; you must cancel it with Apple or Google.
We may suspend or terminate your access to the Service immediately, without prior notice, if you:
Upon termination, your right to use the Service ceases immediately. We will delete Your Content within 30 days of termination, unless legally required to retain it. You may request a copy of Your Content before deletion.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet service disruptions.
You agree to indemnify, defend, and hold harmless XPRO d.o.o., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms shall be governed by and construed in accordance with the laws of Slovenia, without regard to its conflict of law provisions.
Any disputes arising out of or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.
If you are a consumer, the choice of law in Section 14.1 and the choice of jurisdiction in this Section 14.2 do not deprive you of the protection afforded to you by the mandatory provisions of consumer protection law of your country of residence, or of your right to bring proceedings before the courts of your country of residence.
Before filing any formal legal action, you agree to attempt to resolve the dispute informally by contacting us at legal@transcribe7.com.
These Terms, together with our Privacy Policy and, where applicable, a separate business agreement between your organization and us, constitute the entire agreement between you and us regarding the Service.
We may modify these Terms at any time by posting revised Terms on our website. Material changes will be notified via email. Continued use of the Service after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
For questions about these Terms of Service, please contact us:
XPRO d.o.o.
Stegne 21C
1000 Ljubljana, Slovenia
Email: legal@transcribe7.com
Support: support@transcribe7.com